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Captain's Corner...

When you Submit Your Charter Review here, you're enhancing Charter Sailor online research and helping our brothers and sisters afloat avoid disastrous charter experiences that put us all at risk. For most of us, when we advance some or all of the charter cost to the Charter Pros we also put at risk travel costs, vacation and decompression time, and the safety and security of our friends and family.

With your help, we're building a Charter Value Scorecard on every active Charter Yacht and Charter Pro (Brokers, Companies and Sailing Schools, Charter Base Marinas, Captains, Sailing Instructors and Charter Chefs). Unfortunately, it's become necessary to independently track the performance of Charter Yachts and Pros.

Each Charter Review comes from A Charter Sailor (like us) and is verified as authentic by the YCA staff with final approval by me,

Stephen R. Austin
Charter Sailor
&
YCA Founder


Unlike blogs, forums, company testamonials and consumer review sites influenced by the industry (sharks watching the baitshop!), if a YCA Charter Review cannot be verified it's never posted on the site. The YCA staff are experts in sniffing out 'fake reviews' and use technology and tenacity to protect our Charter Sailor knowledgebase.

By&For Charter Sailors - YCA is a critical part of your pre-charter research and post-charter responsibility to pass the word about your experience. When you combine the YCA tools with sound advice, contracts, insurance, direct references (and a strong plan-B!)
we've created an elegant solution to assuring your charter expectations are set and met, offering peace of mind before and during your charter.

Submit your Charter Review online or via phone, skype or email. Your online and offline privacy are assured, we ask for and jealously guard a minimum of personal information to verify the authenticity of your Charter Review. If you prefer, we'll create a pseudo (ghost) account over the phone so your personal information is 'never' placed online. We lothe spam and other unsolicited contact and respect your choice to 'opt-in' or 'opt-out' of any YCA communications (email, newsletter, etc).

You can't blame the weather. While we fully expect Charter Pros to properly set expectations we prevent negative impact to their Charter Scorecard from circumstances which are out of their control. This is done by focusing your Charter Rating on Charter Yacht Condition (cleanliness, condition, operation and safety) and Charter Pro Service Quality (reliability, responsiveness, assurance and empathy).


I hope you find YCA to be a POWERFUL RESOURCE that COMPELS CHARTER PROS to deliver on their promises - or else!

Best regards,

Stephen R. Austin
Charter Sailor &
YCA Founder



Newsletter

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Friends of YCA...


"...You are AWESOME!!  Got the package today!  Thanks very much!   I did not realize that you took the time to call Ed Hamilton....thats amazing. Thank you!! It would be great if they would respond...but oh well.  I posted a thread on TTOL encouraging members to visit the sight and post reviews as well.  These people have chartered numerous times.  I think it is a great service to the sailing community. Thank you!
- Ann (USA)

 

***

 

"...I think the site is a very good idea. The information that it will gather with time will be very useful to many sailors, first hand experience is invaluable, and beats any colour brochure."
- Victor (Spain)

 

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"...More reviews will follow from Baltic Sea. I looked, that you are missing information about chartering in Europe. So with pleasure I will invite also my sailing friends to participate and share the knowledge."
- Andris (Baltic region)

 

***

 

"...I will certainly invite others to come to your site and rate their various experiences with other boats and charter companies, which have been quite positive.  I think it is really important to have a resource like your site, where you can get input about various boats and charter companies, so that a person can make an informed choice!"
- Ann (Colorado)

 

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"...Thanks Steve!  I�m looking forward to participating.  My husband and I along with our skipper friend in San Francisco are chartering 2 boats next month in the BVI�s..."
- Michelle (USA)

 

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"...Thanks for creating a site that I believe to be of great value. I look forward to reviewing my upcoming BVI trip this July."
- Randy (USA)


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Privacy Policy

At Yacht Charter Advisor LLC we understand that submitting personal information and making purchases online requires an element of trust on your part. We sincerely appreciate this trust and take our part in it very seriously. At YCA we make it our highest priority to ensure the security and confidentiality of the personal information you provide to us. Please read below to learn more about our privacy practices. By visiting our U.S. based website, www.YachtCharterAdvisor.com, you are accepting of the practices as described below.


About the information we collect:

As a Rule YachtCharterAdvisor.com will store any information you enter on our Web site or give to us in any other way, this is standard practice. This includes information which can be used to identify you ("personal information"), including your first and last name, telephone number(s), postal and e-mail address(es), and, in the case of YCA subscriptions, billing information such as credit card number, cardholder name, and expiration date. We also may request information about your yacht charter preferences, including qualifications, provisioning, and booking options. You can choose not to provide information to us, but some information about you is required in order for you to register as a member; purchase products or services; complete a Voyage Planner report; participate in a Survey or contest; ask us a question; or initiate other transactions on our site.

YCA Member Information - When you use the YCA Voyage Planner to make a yacht charter plan you may include information about someone else through YCA, we will NOT request personal information about that individual, simply a name will do. However, you should obtain the consent of other folks prior to providing their name and yacht charter preferences as any access to view or change their information will be available only through your account.

Automatic Internet Information . We automatically collect some information about your computer when you visit YachtCharterAdvisor.com. Like your IP address, Web browser software type, and referring Web site. We also may collect information about your online activity, such as reports viewed and surveys completed. One of our goals in collecting this automatic information is to improve The Site and help customize your experience.

Cookies and Other Web Technologies . When you visit YachtCharterAdvisor.com, we may try to assign your computer a "cookie" (a distinctive identifier text file). For example, whenever you sign in as a YCA member, we record your member ID and the name on your member account in the cookie file on your computer. We also may record your username and/or password in this cookie file, if you checked the box entitled "Save this username/password for automatic sign-in." Note that member IDs, passwords, and any other account-related data included in such cookies are encrypted for security purposes. You can always choose not to receive a cookie file by enabling your Web browser to refuse cookies or to prompt you before accepting a cookie. Please note that if you refuse to accept cookies from YachtCharterAdvisor.com, you may not be able to easily access many of the chartering tools offered by The Site.

How we use your information:
YachtCharterAdvisor.com uses sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the Subscription information on The Site. We use other information about you for the following general purposes: to provide you with the products and services you request; to provide you with charter information and updates; to manage your account, including processing bills and providing notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and Web site; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with The Site; to reward you as part of any reward and recognition program you choose to join; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.

How we share (or don’t share) your information:
YachtCharterAdvisor.com is committed NOT to share your information with any business or person without your explicit permission.
In a pinch, we may be forced to share your information:

  • In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
  • When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of YachtCharterAdvisor.com, our customers, or others; and in connection with our Terms of Service and other agreements.
  • In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information. We also may share aggregate or anonymous information with third parties, including investors. For example, we may tell our investors the number of visitors a Web site receives or what are the most popular sailing destinations. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.

How to access and modify your information
You can access your information from the ‘My Account’ page on The Site, where you can view, update, or change your personal information. On this page, you also can change your password; elect to have an automatic password sign-in when logging on to The Site; update or correct your name, phone number, and emergency contact; and update your preferences. You can close your YachtCharterAdvisor.com account by selecting the Close Account option. We will send you an e-mail confirming your request to close your account to the e-mail address contained in your member profile. Please note that after you close an account, you will not be able to sign in or access any of your personal information. However, you can open a new account at any time. Please also note that we may retain certain information associated with your account for analytical purposes as well as for recordkeeping integrity.

Your information is fully protected
We want you to feel confident about using YachtCharterAdvisor.com, so we are committed to protecting the information we collect. While no Web site can guarantee information security, we have implemented suitable administrative, technical, and physical security actions to help protect the personal information you provide to us. For example, only authorized YCA employees are permitted to access personal information, and they only may do so for permitted business functions.

Privacy for children
YachtCharterAdvisor.com does not sell services for purchase by children. Should a child whom we know to be under 14 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.

External links
In many cases there is a direct pathway from YachtCharterAdvisor.com to other Web sites, those Web sites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other Web sites to understand their procedures for collecting, using, and disclosing personal information.

Affect of changes to this Privacy Policy
YachtCharterAdvisor.com may update this Privacy Policy in the future. We will notify you about changes to this Privacy Policy by sending a notice to the e-mail address you provided to us or by placing a prominent notice on our Web site.

How to contact YCA
If you have questions about this Privacy, please contact us using our support and feedback form.
This Privacy Policy is effective as of January 1, 2008.

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YCA Quick Poll

Are your Charter Expectations set by the Charter web site or Charter sales brochure?

YES, these are my charter expectations and I will hold them to it.
Somewhat, it gives me an idea of what to expect
NO, the charter contract sets the minimum expectation
NO Way, past performance sets my expectation and a promise to Rate My Experience online gets results

Why Charter Reviews?


YCA Charter Reviews are designed to capture the perceptions of Charter Yacht Condition and Charter Pro Service Quality from *EACH* Guest aboard the Charter; 1 Charter, 5 Guests, 5 different perceptions of the charter experience. First time charter? Your perception is the most sought after of all!


Your Charter Review captures your perception of the most important parts of the charter including the Charter Yacht Condition (cleanliness, condition, operation & safety) and Charter Pro Service Quality (reliability, responsiveness, assurance and empathy) including Brokers, Companies, Sailing Schools, Marinas, Captains, Sailing Instructors and Chefs.


YCA independently tracks the performance of each part of the Charter. Before you book, Know your Charter Yacht's history (maintainence issues, safety problems, etc) regardless, of where she goes or who manages her. Did your Charter Company just rename their business or boat name (like Chandler Yacht Charters in Greece)? What's the new name and why did they change it - you really need to know this. See the performance of your Sailing Instructor no matter what Sailing School or Yacht he/she teaches on. This information is priceless!


Sadly, I've read dozens of cruising/sailing site forum posts like this one...


"...Prior to booking our trip, I searched very hard to find non-biased reviews of this yacht and business, but could find only the vendor controlled testimonials on the company site and the 'reviews' on broker�s sites selling their trips (all the reviews were glowing, of course.) I�m sure I�m not the first person to have this sort of experience on this boat, so this review is for the next person like me. If the last unhappy guy or gal had posted this, it would have saved me a lot of aggravation, disappointment, and money." - Rich (Colorado)


Now it's up to you, if you've chartered before, Rate Your Experience! Good, bad or indifferent, we want to hear from each member of the Charter Party (14yrs+). YCA enables you to Search for Charter Yachts and Pros and Compare their performance based on reviews from Sailors Like You!


When researching a Sailing School select reviews to compare submitted by Review Period (past 1-3 years), Service Quality (1-poor to 5-excellent) and Affiliation (American Sailing Association (ASA), Royal Yachting Association (RYA), etc).


When researching Charter Yachts select reviews to compare submitted by Yacht Type (power, sail, mono-hull, catamaran), Charter Type (crewed, bareboat), Manufacturer (Beneteau, Jenneau, Bayliner, etc), length, Number of Cabins and Number of Heads. For all your searches, compare reviews submitted by gender, age, country and experience level.


YCA allows you to search across all brokers and companies for the yacht you're looking for, don't settle on any Charter Captain or Chef by availability, pick the one you want and make them a condition of your booking. YCA makes Yacht Charter "A La Carte"!


We hope you find YCA to be a FREE and powerful resource for Charter Sailors and a compelling reason for Charter Pros to deliver on their promises!


Your YCA Crew!

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